All sales are final
Because of the personal-care nature of our products, all sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind, color or option choice, or because an item was not what you expected. Please read the product description carefully before you order.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not the item you ordered, email us at info@frost-glow.shop within 7 days of delivery with your order number and clear photos of the item and packaging. We will review your request and work with you on a resolution.
Order cancellations
Orders are processed quickly, so we may not be able to cancel once placed. If you made a mistake, contact us right away at info@frost-glow.shop and we will do our best to help before the order ships.
Lost packages
Every order ships with tracking. If your tracking shows no movement for an extended period, or your package is marked delivered but you did not receive it, contact us at info@frost-glow.shop and we will look into it.
This policy does not limit any rights you may have under applicable consumer protection laws.