Processing time
Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and major holidays).
Delivery estimates
Most U.S. orders arrive within about 7–15 business days after processing. Delivery times vary by destination and carrier and are estimates, not guarantees.
Shipping rates
Any shipping cost is calculated at checkout based on your address and available options for your order.
Tracking
You’ll get a shipping confirmation email with tracking once your order ships. Tracking can take a few days to show movement after the label is created.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for delays or lost packages caused by incomplete or incorrect addresses provided at checkout.
Delays
Carriers, weather, high volume, and (for international orders) customs can cause delays outside our control. If tracking looks stuck for an extended period, email us and we’ll help look into it.
Customs & duties
International orders may be subject to customs fees or import taxes charged by your country. These are the customer’s responsibility.
Questions
Email info@frost-glow.shop with your order number — we aim to reply within 1–2 business days.