FAQ

How do I use the Facial Ice Bowl?

Fill with cold water and ice, use briefly as part of your morning routine, then pat dry and continue with skincare. Rinse and fully dry the bowl before folding it away. Stop if your skin feels painful or irritated.

How do the Heatless Hair Curlers work?

Wrap dry or slightly damp hair around the satin rod, secure with the included ties/scrunchies, leave in until set (often overnight), then unwrap and separate with your fingers. Results vary by hair length and texture.

How do I install the Filtered Shower Head?

Check that the included fittings match your shower connection, install per the product instructions, run water briefly before first use, and replace filter cartridges on the recommended schedule. This product is not meant to make unsafe water drinkable.

What are your shipping times?

Orders are usually processed in 1–3 business days. Most U.S. deliveries arrive about 7–15 business days after processing. See our Shipping Policy for details.

Do you accept returns or refunds?

Please review our Return & Refund Policy and the official Refund Policy before ordering. Contact us within 7 days of delivery if an item arrives damaged, defective, or incorrect.

How can I contact you?

Email info@frost-glow.shop. We aim to reply within 1–2 business days. Include your order number when asking about an order.